Global Head Of Operations, Lisbon, Guestready

Global Head Of Operations, Lisbon, Guestready

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: Global head of operations

Localização + Localização -

  • País: Portugal
  • Região:: Lisboa
  • Cidade: Lisboa

Descrição + Descrição -

About GuestReadyGuestReady won numerous awards including most recently the prestigious during the Swiss Economic Forum 2021. In 2019 we ranked number and won the public voting at the. GuestReady enjoys a from guests and hosts.Job briefWe are looking for an experienced Head of Operations, joining GuestReady’s senior leadership team and directly reporting to GuestReady’s CEO. In this role you will be responsible for organising and overseeing GuestReady’s processes and operations. You will be tasked with ensuring that our business is well-coordinated and productive by improving its procedures and coaching its people.The ideal candidate is an excellent leader who can discover the most efficient and effective ways to run our business. The goal is to strengthen our operations and to maintain and improve the service delivered to our clients, ensuring the long-term success of GuestReady.ResponsibilitiesWork hand in hand with the other members of the executive team to set strategic goals and make decisions for operational activitiesDevise and implement strategic initiatives for operational improvementsDirectly and indirectly lead and supervise a growing team of 10-20 peopleCoach and guide our operations teams in different markets unifying operational processes as much as possibleCollaborate with our CTO and product team on developing our in-house property management softwareCollaborate with the Head of Finance and our Finance team to strengthen financial operations processes and improving our financial marginsCollaborate with our Head of Sales to improve and streamline onboarding and account management processesPropose best-in-class software systems to facilitate a more efficient and effective management of processes in our companyEnsure excellent guest satisfaction by monitoring guest ratings and reviews and implementing processes to address any issuesEvaluate performance by gathering, analyzing and interpreting data and metricsRequirementsSeveral years of experience working in a top tier management consulting firm ( McKinsey, BCG, Bain, Oliver Wyman, etc.)Several years of experience working in a operational role in a high-growth startupExperience working in a multinational and multicultural environmentStrong organisational, communication, and leadership skills, demonstrated by previous professional successDemonstrated ability to lead the implementation of company-wide initiativesProactive, analytical and structured work style combined with a strong curiosity to learn and continuously improveA rigorous work ethic with the desire deliver excellent results every day Experience in hospitality, travel, real estate or logistics is appreciatedStrong academic background in an analytical and quantitative subject is a plusOffer:Be part of a high-growth industry experiencing the biggest travel rebound in a centuryJoin a diverse and multicultural team spanning several countriesJoin the leadership team of a fast-paced high-growth start-upA collaborative work culture with no room for office politics and big egosWork with a team of entrepreneurs who have successfully built companies beforeJoin a dynamic work environment with flat hierarchies and space for your own ideasDrive challenging and diverse tasks which will let you grow day by dayAttractive compensation consisting of cash and equity

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Apresentado por: Guestready