Business Travel Consultant (Italian speaker) - Remote
Location: Remote (Portugal)
Department: Travel Experience
At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!
As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a best-in-class customer experience. This is an exciting role where you will have a direct impact on our day-to-day operations, traveller experience and product development!
* To be considered, candidates must live in Portugal
**All applications must be submitted in English
What You’ll Do:
- Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required.
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel.
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory .
- Fluency in Italian and English is mandatory .
- IATA accreditation (WWAFT/WAII/BA2).
- Customer Service experience within a contact center or customer-facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends).
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication.
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.
Workplace Policy
Navan believes in the value of in-person connections. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
#J-18808-Ljbffr