Training Quality Manager – French And German Speaker, Braga, Webhelp

Publicados 2022-08-07
Expira 2022-09-07
ID #1118031675
Training Quality Manager – French And German Speaker, Braga, Webhelp
Portugal, Braga, Braga,
Publicados August 7, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Training quality manager – french and german speaker

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Why join usDo you want to lead a team to success by creating an inspiring team environment with an open communication culture? Then, our dynamic multilingual teams await you in Braga. You will grow with us in a global company that puts its people at the heart.We are bringingaTraining Quality Manager on board to support us in maintaining our project's quality standards and achieving high-level performance.Your mission at Webhelp At Webhelp, your contribution will make a difference in our organization’s business and the lives of our employees.As Training Quality Manager, you will be responsible for developing the quality policy aspects of the project and implementing the continuous training plan, ensuring compliance with the objectives. What you will be doing at Webhelp As aTrainingQuality Manager, you will:Ensure of all the Webhelp and customers training to 100% of the workforceAnalyze the difficulties encountered and set up corrective actionsEvaluate daily key performance indicators (KPI) and develop improvement needsIncrease team competencies con processes and client toolsInspire, manage, and motivate your team to innovate and make a differenceEnhance the goal of quality support by providing coaching sessions to the direct reports and focus on improving customer satisfactionEnsure Quality and Training staff constantly meet the required level of expertiseWe’ll be a great match if you:Native or Proficient in French and German (C1)Minimum 2-3 years of experience in a similar function preferably in a Call Center environmentAt least 1 year of team management experienceAnalyze and solve moderately complex problemsProficient in MS office toolsExcellent verbal, written, and interpersonal communication skillsExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.You appreciate our valuesofrecognition,integrity,unity,commitment, and you are eager to create the"wow"too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment. What we offerCompetitive wages (14 monthly payments per year)Monthly meal allowance in voucher cardPersonal development programs and mentoring to develop skillsPossibility to participate in a growing multicultural projectGood career prospects in a reputable company that rewards serious and hard workersWork in a diverse environment with people from over 58 nationalitiesWho weareWebhelpis a French multinational BPO company that is making business more human for the world’s most exciting brands.Bychoosing Webhelpyou will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.Join us atWebhelp Portugaland you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.If this sounds like you, join us!Webhelp Portugal is an equal opportunity employer.Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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    Registrado em October 7, 2017


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    Education is the process of facilitating learning, or the acquisition of knowledge, skills, values, beliefs, and habits. Educational methods include storytelling, discussion, teaching, training, and directed research. Education frequently takes place under the guidance of educators, but learners may also educate themselves. Education can take place in formal or informal settings and any experience that has a formative effect on the way one thinks, feels, or acts may be considered educational. The methodology of teaching is called pedagogy. Education is commonly divided formally into such stages as preschool or kindergarten, primary school, secondary school and then college, university, or apprenticeship. A right to education has been recognized by some governments and the United Nations. In most regions, education is compulsory up to a certain age.

    Braga (BRAH-gə, Português: [ˈbɾaɣɐ] (ouvir); Proto-Céltico: * Bracara) é uma cidade e um município do distrito de Braga, na região histórica e cultural da Província do Minho. A cidade tem uma população residente de 192.494 habitantes (em 2011), representando o sétimo maior concelho de Portugal (em população). Sua área é de 183,40 km2. A sua área urbana aglomerada estende-se do rio Cávado ao rio Este. É o terceiro maior centro urbano de Portugal (depois de Lisboa e Porto). É sede da mais antiga arquidiocese portuguesa, a Arquidiocese de Braga da Igreja Católica e é a sede do Primado das Espanha. No Império Romano, então conhecido como Bracara Augusta, a povoação foi capital da província da Gallaecia. Dentro da cidade existe também uma torre do castelo que pode ser visitada. Hoje em dia, Braga é um importante pólo do interior do Norte de Portugal e uma importante paragem do Caminho Português da Estrada de Santiago. A cidade também foi Capital Europeia da Juventude em 2012.

    Source: https://en.wikipedia.org/