About the job role:
As Training Quality Manager, you will be responsible for developing the quality policy aspects of the project and implementing the continuous training plan, ensuring compliance with the objectives.
As a Training Quality Manager, you will:
- Ensure of all the Webhelp and customers training to 100% of the workforce
- Analyze the difficulties encountered and set up corrective actions
- Evaluate daily key performance indicators (KPI) and develop improvement needs
- Increase team competencies con processes and client tools
- Inspire, manage, and motivate your team to innovate and make a difference
- Enhance the goal of quality support by providing coaching sessions to the direct reports and focus on improving customer satisfaction
- Ensure Quality and Training staff constantly meet the required level of expertise
We offer you:
- Competitive wages (14 monthly payments per year)
- Monthly meal allowance in voucher card
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
Life at our company:
- Work in a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Workplace: Braga, Portugal.