Job Title Marketing Customer Support Representative (Italian & English)Location Lisbon, Portugal(On-site)Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours:07:00 – 19:00 Rotative shifts:07:00 – 16:0010:00 – 19:00 Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2 B customer supportto advertisers using the companys advertising products. The role focuses onproduct troubleshooting, advertiser education, and customer experience, delivered viaemail and chat channels. This position requires strong communication skills, problem‐solving abilities, and a customer‐centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handleend-to-end product troubleshootingand advertiser support Manage case volumes acrossemail and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolvegeneric, technical, and product‐related issues Ensure high Customer Satisfaction (CSAT)by providing timely updates and clear communication Maintain adherence toservice level agreements (SLAs)and productivity targets Partner with internal technical specialists toeducate advertiserson product features and common issues Compensation & Benefits Base Salary:€1,000 (for 14 months)Meal Allowance:€7.63 / day Health Insurance: Available from day 1 (employee contributes monthly;
