Accelerate Your Career in Customer Support Expert! Are you enthusiastic about motorcycles and committed to delivering outstanding customer experiences? Join a global support team where you’ll assist riders and customers around the world while building valuable expertise in a fast-paced automotive setting.
Role Overview As a Customer Support Expert, you will serve as the main contact for customers, addressing inquiries related to products, orders, warranties, services, and vehicle ownership.
Through various communication channels — including phone, email, chat, and social media — you’ll ensure customers receive clear guidance and effective solutions.
With comprehensive onboarding and continuous development opportunities, you’ll grow your knowledge within a collaborative, service-driven environment.
Key Responsibilities Deliver professional assistance through phone, email, chat, and social media Handle inquiries about products, orders, services, and general requests Provide clear information on warranties, maintenance packages, and service options Assist customers with ownership concerns and after-sales support Recommend relevant products, accessories, and services tailored to customer needs Work closely with internal teams to resolve complex or escalated issues Record customer interactions accurately in internal systems Stay informed about new product releases, brand updates, and industry trends Engage in continuous training to expand expertise and advance professionally Requirements Language Skills: Fluent in German (C2) and English (B2).
Eligibility: EU citizenship or valid Portuguese residency card.
Experience: 0–1 year in customer support or related roles.
Skills: Strong communication, problem-solving, and interpersonal abilities.
Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us? Competitive Salary: Recognition for your skills and dedication.
Language Bonus: Additional rewards for your Spanish proficiency.
Performance Bonus: Incentives for meeting and exceeding targets.
Health & Life Insurance: Comprehensive coverage for your well-being.
Onsite Work Environment: A collaborative setting that encourages growth and teamwork.
