Customer Support Specialist - English-speaking + EU Language (Ticket Handler) Job Openings Customer Support Specialist - English-speaking + EU Language (Ticket Handler)About the job Customer Support Specialist - English-speaking + EU Language (Ticket Handler) We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Germany, and we would be delighted to have you explore this opening. Your Role Handle customer requests, incidents, and tickets in a timely and professional manner. Provide technical and product-related support for hospitality software, internet access, and TV/content solutions. Manage the full lifecycle of customer tickets: classification, prioritisation, resolution, and escalation when needed. Communicate effectively with customers, colleagues, and third-party providers to ensure resolution of issues within SLA targets. Document all cases clearly in the ticketing system and follow up until closure. Apply problem-solving and troubleshooting skills to provide solutions or escalates appropriately. Contribute to knowledge base articles and continuous improvement of support processes. Ensure high-quality customer interactions, maintaining a professional and empathetic approach. Your Qualifications Fluent English (C1) plus one additional EU language (Spanish, Italian, French, German, or Nordic) mandatory. Minimum 1 year of experience in technical support/help desk or ticket handling. Good understanding of networking and IT concepts (TCP/IP, DNS, DHCP, VLAN basics, Wi-Fi troubleshooting). Strong communication and problem-solving skills;
