Grow Your Career in Customer Experience — Lisbon Are you passionate about helping customers, solving problems, and creating smooth online shopping journeys? Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.
Role Overview As an Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns.
Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.
Key Responsibilities Customer Support: Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.
Order Guidance: Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post-purchase support.
Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.
Product Advice: Provide clear and accurate information on product features, availability, and promotions.
Case Management: Escalate complex issues when necessary and ensure proper follow-up until resolution.
Customer Experience: Deliver friendly, empathetic service that builds trust and encourages customer loyalty.
Process Adherence: Follow company policies and service standards to ensure consistent, high-quality support.
