Social Media | Customer Service | Community Manager | Global team | Remote | Portugal
BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS
Brick Brands is in the business of providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.
Brick Brands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus Brick Brands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.
Job Description
Summary of the Role
As a Social-First Customer Care Specialist, you will be the first point of contact for users across social channels (public comments and DMs) and email. You'll support customers of a leading digital subscription-based product suite and help maintain a positive brand presence by responding to customer questions, resolving issues, and escalating when needed.
This role is ideal for someone who's quick, calm under pressure, great with people, and comfortable supporting users with
