We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.
Location:
Work from Home (1 month on-site training in Lisbon)
Schedule:
Monday–Friday, 08:00–17:00 (weekends off)
Salary:
1,100 € + 80 € complexity bonus
About the project:
We are currently looking for a
Dutch (C2) & English (B2) speaking Customer Service Specialist
to join a dynamic team supporting a global financial technology company operating an online payments platform across multiple countries.
This position combines customer support and collections activities, requiring strong communication skills, negotiation abilities, and attention to detail.
Responsibilities:
Handling inbound & outbound calls (customer support + collections)
Negotiating payments and securing promise-to-pay commitments
Assisting with account funding and transactions
Resolving account and collections inquiries
Supporting vulnerable customers and insolvency cases
Updating internal systems and arranging call-backs when needed
Requirements:
1–2 years of customer service experience (call center/retail/hospitality preferred)
Dutch language
at minimum C2 level
English language
at a minimum B2 level
You can work
remotely within Portugal
Comfortable using Microsoft Office and online systems
Ability to multitask and work independently
What we offer:
Salary:
1,100 € gross x 14 times per year
Complexity bonus:
up to 80€ gross per month
Stable Monday–Friday schedule
Remote work within Portugal
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
