Overview Join to apply for the Customer Service Representative (French-speaking) - Cash App Servicesrole at Concentrix Job Title: Customer Service Representative (French-speaking) - Cash App Services What You Will Do In This Role Provide assistance through phone, email, chat, or social media platforms.
Answer questions about features, functionality, and account setup.
Help customers resolve app-related technical issues, such as login errors or payment delays.
Guide users through the account creation or identity verification process.
Build and maintain a positive customer experience by being empathetic and professional.
Escalate unresolved or complex issues to higher-level support or technical teams.
Your Qualifications Have a High level of French (Oral and written) and are fluent in English (C1) Have strong analytical and troubleshooting skills to resolve customer queries effectively.
Are Familiar with mobile apps, digital payments, and online platforms.
Have the ability to understand customer concerns fully and provide appropriate solutions.
Previous experience in customer service, support roles, or call centers is often preferred.
What's In It For You Full-time with indefinite contracts (negotiable depending on your experience and our client\ 's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you\ 'll be working on Career development programs Location & Eligibility Location: PRT Lisbon - Av.
Mediterraneo, N°1 Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
