Position Overview
The Customer Quality Technician ensures customer satisfaction by managing quality-related activities and securing compliance with product specifications.
This role supports continuous improvement, process optimization, and maintains a strong company image with the client.
Key Tasks
Manage all customer-related quality documentation.
Monitor process quality and ensure specification compliance, with authority to stop production in case of non‑conformities.
Handle and resolve customer non‑conformities from detection to closure, using tools such as 8 D, 5 Why, Ishikawa, etc.
Prepare and report factory and group-level quality data, including analysis and follow‑up.
Define, analyze, and track action plans resulting from customer-reported non‑conformities.
Participate in FMEAs (AMDEC) and contribute to product/process change management and customer approval submissions.
Analyze customer indicators and define improvement action plans.
Manage customer-side reviews and permanent containment when required.
Ensure compliance with the quality system and report PPM levels and customer complaint volumes.
Support audits and deploy customer requirements across relevant departments.
Ensure correct application of S/R characteristic procedures.
Actively contribute to environmental policies, including waste segregation and incident reporting.
Follow Lear Group general procedures and maintain workplace safety, order, and cleanliness.
Key Requirements
University degree and training in problem‑solving tools.
Minimum 5 years of experience in customer quality and/or automotive manufacturing.
Proficiency in Portuguese, Spanish, and English.
Strong decision‑making, communication, learning capacity, teamwork, and adaptability skills.
Ability to work under pressure with high attention to detail and process discipline.
