Customer Insights and Continuous Improvement Specialist
Join to apply for the
Customer Insights and Continuous Improvement Specialist
role at
EDP.
Networks Platform is seeking a motivated individual to join our Customer Experience team, responsible for enhancing the customer experience across five key areas: Continuous Improvement, Analytics & Reporting, Communications, Knowledge, and Digital.
Our company is part of EDP, a global energy group operating in around 30 markets with a focus on renewable energies. With over 45 years of experience, we are committed to becoming all-green by 2030, leading the energy transition. With more than 13,000 employees worldwide, we aim to use our energy and heart to create a better tomorrow.
What you will do:
Design and develop customer journeys for main E-REDES processes, focusing on identifying and resolving pain points.
Analyze complaints periodically, identify root causes, and implement initiatives to resolve them, including monitoring and conducting market studies.
Promote Voice of Customer initiatives, focusing on process improvements.
Analyze and develop key performance indicators.
Monitor and develop training courses, including content creation and procedure development.
Manage the entire E-REDES communications process.
Employment type:
Full-Time
Work site:
Hybrid Model
What we are looking for:
Bachelor’s or master’s degree in engineering, data, or related fields.
Minimum of 2-3 years in roles related to continuous improvement or operational efficiency.
Knowledge of methodologies like Kaizen and Lean is valued.
Experience in customer care and customer experience is valued.
Proficiency in Office tools.
Strong analytical, organizational, and communication skills, with the ability to influence stakeholders.
Proactive, autonomous, resilient, with experience in multi-project environments.
Beyond technical skills, we seek ambitious individuals enthusiastic about the future, with human skills aligned with our purpose.
Equal opportunities for all
We believe in diversity and inclusion, valuing each person's unique characteristics and experiences. We are committed to fair treatment throughout the recruitment process and fostering a sense of belonging within the EDP group.
As a top employer, we:
Empower employees through a positive, innovative, and collaborative work environment.
Respect and value individuals, offering flexible, healthy, and inclusive workplaces with attractive benefits.
Provide meaningful work and development opportunities to prepare for future challenges.
Our efforts have earned us several distinctions, including Top Employer certification by Top Employers Institute, inclusion in the Bloomberg Gender-Equality Index, and recognition as a Top 100 Workplace by Houston Chronicle.
Apply by
01/06/2025
if you believe you are the right fit for this opportunity.
