L1 Support Consultant, Lisbon, Tap.talent

Portugal, Lisbon, Lisbon
Publicados 2022-09-22
Expira 2022-10-22
ID #1179206395
L1 Support Consultant, Lisbon, Tap.talent
Portugal, Lisbon, Lisbon,
Publicados September 22, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: L1 support consultant

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IT Support (nice to have) Helpdesk (nice to have) The key responsibilities are: A L1 Junior Support Consultant will provide First Line Support (FLS) to global clients, Partners and implementation teams. This is a client-focused role, which involves logging calls and ensuring they progress to completion whilst keeping clients consistently updated. The role requires that FLS processes are followed and that client Service Level Agreements are met to maintain the reputation. A L1 Junior Support Consultant should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution. Additional responsibilities include packaging software releases and licence keys and keeping known issues up to date in the Support Team Knowledgebase. A key part of the role will be to proactively continue personal development and be driven to consistently deliver value outcomes for Aptitude Software.The ideal candidate will have the following skills, attributes & experience: Educated to at least Bachelor’s degree (students also welcome) Has an analytical mind-set. Can demonstrate customer-focussed/ customer service skills. Is a problem-solver. Possess excellent interpersonal skills/ Good English skills, min. B2. Is resourceful and self-motivated. Understands relational databases. Knowledge of Unix/Linux operating systems and tools would be advantageous. Some programming experiences.                                                                                                                                         Problem Solving and Client Service: Can communicate in a concise and timely manner to support requests from clients, partners, and consultants. Has tenacity in owning assigned calls through to resolution. Provides clear and concise client updates. Can prepare accurate and repeatable client reports Is able to assist with the operation, maintenance, and monitoring of Cloud services controls for software implementation, support and client communication, in order to meet client/user commitments and system requirements for system security and availability. Availability and work shifts: Shift work to cover mainly night shifts (18:00 – 02:00 or 02:00 – 10:00) and occasionally day shifts (10:00 – 18:00). Including work on Holidays. Occasional cover on weekends may be required (min. 1 weekend per month) Benefits: Competitive Salary Profit related bonus Ability to purchase company shares on preferential terms Private healthcare Life and disability insurance Social Fund (multisport card, gift card for Christmas & Easter) EAP24 support English language lessons during working hours Flexible working conditions Hybrid work model Social Committee activities Wellness acitivites 

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    A consultant (from Latin: consultare "to deliberate") is a professional who provides expert advice in a particular area such as security (electronic or physical), management, education, accountancy, law, human resources, marketing (and public relations), finance, engineering, science or any of many other specialized fields. A consultant is usually an expert or an experienced professional in a specific field and has a wide knowledge of the subject matter. The role of consultant outside the medical sphere (where the term is used specifically for a grade of doctor) can fall under one of two general categories: Internal consultant: someone who operates within an organization but is available to be consulted on areas of their specialization by other departments or individuals (acting as clients); or External consultant: someone who is employed externally to the client (either by a consulting firm or some other agency) whose expertise is provided on a temporary basis, usually for a fee. Consulting firms range in size from sole proprietorships consisting of a single consultant, small businesses consisting of a small number of consultants, to mid- to large consulting firms, which in some cases are multinational corporations. This type of consultant generally engages with multiple and changing clients, which are typically companies, non-profit organizations, or governments.

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