Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems? These are exciting times for CGI, and we are looking for talented individuals to trail blaze with us. If you have a pioneering spirit and thrive on innovative projects where you can influence the direction of technical strategy, now is the time to join this dynamic team. We need to double our capacity to satisfy growing client demand globally and are looking for top talent. Combine the challenges offered by complex technical initiatives with the potential for international travel and gain experience while demonstrating your creativity.

Your future duties and responsibilities

• Take charge of IT incidents respecting the SLA and OLA agreements with the following scope:
• Incident management process: logging, categorization, and impact analysis
• Communication reports to stakeholders
• Management of crisis cells for major incidents
• Incident Analysis, priority validation, and information verification
• Stakeholder identification for incident resolution and technical team
• Crisis cell creation if needed (conf calls/war room)
• Redaction and sharing of Post Incident Reviews
• Respect of defined SLA and OLA agreements
• Communication to users and management
• Participate and animate P1 & P2 incident reviews
• Backlog treatment and follow-up (P3, P4 & P5 incidents)

Required Qualifications To Be Successful In This Role

Technical skills:

• IT production and administration systems (Linux, Windows, network architecture, VPN, and firewalls)
• Service Now, Outlook, Microsoft Office
• ITIL knowledge – Major Incident Management (must know)
• Change Management & Problem Management (how the processes can be related is a plus)
• Good communication skills
• Stress resistant
• Leadership (in case of crisis cell)
• Risk identification and follow-up
• Coordination and motivation skills
• Systematic, critical, and logical thinking
• Respect the procedures, methodologies, and directives
• Good listening and questioning ability
• Good learning skills
• Fluent in English and French

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Customer Service
• Business Development

Industries

• IT Services and IT Consulting