Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.

We are looking for a Customer/Partner Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders.

We pursue excellence in everything and have a lot of fun along the way.

• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• Collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
• Developing and maintaining trusted relationships with key partners and their customers;
• Driving customer retention and renewals by building strong relationships;
• Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

• 3+ years of experience working with global SMB or Corporate segment customers;
• Fluent in Spanish and English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations Skills;
• Experience in problem-solving, working with customer objections;
• Commercial Acumen, Negotiation, and Renewal Management experience;
• Excellent time management and efficiency skills.

• A leading company in a fast-growing environment with a focus on making our clients successful.
• A developed partnership network in Latin America and globally of leading system integrators.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Competitive pay and paid leave options for life-qualifying events, sickness, etc.