Site Support Specialist, Lisbon

Portugal, Lisbon, Lisbon
Publicados 2022-05-31
Expira 2022-07-01
ID #1020596859
Site Support Specialist, Lisbon
Portugal, Lisbon, Lisbon,
Publicados May 31, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Site support specialist

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Site Support Specialist Location: Lisbon, 11, PT #job-location.job-location-inline { display: inline; } Req ID: 31952 Date: May 30, 2022.buttontextd41d9d2b38d48ca9 a{ border: 1px solid transparent; }.buttontextd41d9d2b38d48ca9 a:focus{ border: 1px dashed #00904c !important; outline: none !important; } ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal and Italy. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®. DETAILED ROLES & RESPONSIBILITIES Sole responsibility for all site support services in Portugal, including out of hours remote and onsite support as required Only onsite contact for proposed local IT solutions from the business Primary IT point of contact for senior management at the plant & in the country, including plant manager and Sidul leadership team Provide Best in Class level 2 and 3 technical support for clients at local office and remote locations. Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal. Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices Maintain asset inventory of hardware within assigned territory. Work with outside contractors, project teams and internal staff to maintain and repair all IT assets. Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues. Support annual equipment refresh including switch and server replacement. Implementation of projects requiring site support involvement WORK EXPERIENCES 5-10 years’ experience supporting a diverse user base. In depth knowledge of Windows 10, Microsoft Office and Windows. Familiarity with Mac OS and iOS. In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment. Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools. Experience with unattended build processes and imaging utilities. Experience remediating operating system security vulnerabilities and patch implementation methods. Experience using remote client management tools. Knowledge of local applications and systems, eg CMS warehouse management system Knowledge of device encryption and anti-virus software. Knowledge of network physical connectivity. Knowledge of Wi-Fi security and access. Knowledge of Microsoft Teams preferred. EDUCATION REQUIREMENTS BA in Computer Science or related field. MCSA or 10 years’ experience in a Windows environment. Network+ or 5 years supporting enterprise network infrastructure. ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES) Excellent customer service skills. Meticulous attention to detail. Ability to troubleshoot desktop and infrastructure issues and resolve complex problems. Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems. Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures. Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives. Strong written and oral communication skills. Ability to establish and maintain effective working relationships. Ability to work independently and with minimal supervision Ability to lead activities and take accountability for local activities to be performed Ability to analyse and optimize servers and workstations, perform network integration, installation and configuration. Travel when requested - 5%. Must be authorized to work in Portugal

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    Sidul Acucares
    Registrado em October 7, 2017


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    Architecture is both the process and the product of planning, designing, and constructing buildings and other physical structures. Architectural works, in the material form of buildings, are often perceived as cultural symbols and as works of art. Historical civilizations are often identified with their surviving architectural achievements. The term architecture is also used metaphorically to refer to the design of organizations, software, and other abstract concepts. Construction is the process of constructing a building or infrastructure. Construction differs from manufacturing in that manufacturing typically involves mass production of similar items without a designated purchaser, while construction typically takes place on location for a known client. Construction as an industry comprises six to nine percent of the gross domestic product of developed countries. Construction starts with planning, design, and financing; and continues until the project is built and ready for use.

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