Application Support - Cloud (azure)

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

Decskill Talent: We believe that our people are key to our success.
Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Application Support - Cloud (Azure) for a project in Lisbon (hybrid).

Responsibilities:
Monitor the Secure GPT service, proactively identifying issues and ensuring swift resolution
Manage service incidents and requests, driving them through to resolution and providing clear communication to stakeholders
Act as an escalation point for stakeholders requiring assistance with Secure GPT
Identify and implement improvements in processes, procedures, and service observability (e.g., automation of alerts, dashboards, queries)
Contribute to continuous service optimization, performance enhancement, and operational excellence
Collaborate closely with the broader Secure GPT team to deliver exceptional customer service to internal stakeholders
Ensure compliance with data security standards and regulatory requirements

Requirements:
Degree in Computer Science, Telecommunications, Engineering or similar;
Minimum 1 year of experience in an operations role with Azure (web applications) and Javascript development.
Strong service management experience (SLA management, ticketing systems, incident management);
Customer-oriented mindset and solution-driven and proactive approach;
Ability to quickly identify issues and accurately determine root causes
Experience with Chat GPT or other Generative AI technologies
Knowledge of data security and regulatory requirements
Fluent in English (mandatory).

If you’re interested in this job please send your CV in English to marta.fonseca@decskill.com with reference “MF/App Lx”

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.