Insurance Operations Administrator

We are seeking a talented individual to join our Health and Benefits Admin team at Mercer. This role will be based in Lisbon. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Health and Benefits Admin team main objectives are related to ensure the operational management with the Insurance Company.

The Insurance Operations Administrator supports the day-to-day administration and delivery of employee benefit and health insurance programs for corporate clients. The role is responsible for processing benefits data and participant changes (such as enrollments and terminations), ensuring data accuracy across systems, supporting billing and reporting activities, and liaising with insurers and internal teams to ensure services are delivered accurately and on time. The administrator also assists with client and participant queries, supports claims-related processes, and helps maintain high service standards by following defined operational procedures and regulatory requirements.

We will count on you to:
Manage international platforms and databases.
Insurance premium adjustments.
Issue insurance policies.
Contact with clients and insurance companies.
Manage insurance inclusions and exclusions.
Manage related administrative tasks.

What you need to have: 
At least 1 year of experience working with life and non-life insurance mediation.
English and Portuguese language proficiency.
Insurance mediation training / certification (mandatory).
Good knowledge of Microsoft tools, Power Point and specially Excel.
Good communication and interpersonal skills.
Have a great solution driven attitude.

Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit , or follow us on Linked In and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.