Descrição da Função
Program Objective
To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.
Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.
Guest Experience Management
Supporting the coordination of guest interactions throughout the entire stay (arrival, stay, departure)
Assisting in ensuring service quality standards are met across all Wotels units
Identifying opportunities to improve guest satisfaction and overall experience
Supporting the resolution of guest issues in collaboration with on-site teams
Communication & Guest Feedback
Collecting guest feedback through surveys, reviews, and social media platforms
Organizing and categorizing guest comments by topic and urgency
Supporting responses to online reviews in line with brand tone and guidelines
Assisting in the preparation of feedback summaries and reports for internal teams
Contributing to action plans to address recurring issues or enhance positive experiences
Coordination with Teams & Partners
Collaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B)
Supporting communication between units to ensure a consistent guest experience
Assisting in coordinating local partners and external service providers
Helping manage guest-facing services such as tours, activities, and transportation
Programs & Events for Guests
Supporting the planning and execution of guest events and experience programs
Assisting with scheduling and logistics of special activities offered at the units
Helping collect guest feedback on events and experiences
Supporting improvements and new ideas for guest engagement
Teamwork & Learning
Working closely with the Experience Coordinator on daily tasks and projects
Participating in team meetings and sharing improvement ideas
Learning how guest experience is managed across multiple hospitality units
Developing organizational, communication, and problem-solving skills
Perfil do Candidato
Currently enrolled in Hospitality, Management, Tourism, or related fields.
Able to provide an Internship Agreement
EU Citizen or have a VISA
Excellent organizational and multitasking skills with keen attention to detail.
Strong written and verbal communication abilities.
A proactive attitude, willingness to learn, and ability to adapt to a dynamic work environment.
Passion for hospitality and creating exceptional guest experiences.
Contacto
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